Instructors Guide to Responding Positively to Negative Evaluations
From Ledet Training Wiki
Criticism is valuable
Treating negative feedback as a valuable, rare commodity is a learned skill. No one likes having their hard work and effort criticized. Criticism is like pain. It hurts. But like pain, it can be very valuable.
One thing that may be helpful to keep in mind is that most people who are unsatisfied with a service don't tell the service provider. Instead they tell others. The opportunity to hear criticism of your work yourself directly from the source is something you don't always get.
At it's heart, criticism is the most effective feedback mechanism an instructor has for improving their craft. While it's a big stroke to get all 10's on an evaluation, what do you really learn from another evaluation that says "Great job!" or "I can't wait to get back to the office and use my new skills!"
Also, realize that it is trivially easily to deal with someone who responds well to positive feedback. Everyone responds well to positive feedback! It's how you respond to negative feedback that gives you a chance to separate yourself from those who are less secure or professional.
Develop better communication skills
Steps To Creating a Response
- Check your Attitude
- Look for specifics
- Dig deeper if needed
- Summarize what you've learned
- Look for new ideas
- Thank the people involved