FAQs

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Your class registration fee includes professional, full color printed course materials, typically in high-quality vendor authorized book form which are yours to keep after class. Most classes also include an online link to the data files used in class, and additional product information, utilities, and enhancements.

Our policy is to use the latest version of the software in each of our training classes. We usually adopt new versions of software promptly upon their release, and are up to speed on it due to our participation in vendor training programs.

We use the latest available version of vendor authorized course materials in our training classes, sometimes supplemented with handouts and additional resources prepared by our instructors. However, often there is a gap between new software releases and the publication of updated textbooks and courseware. During this time, our policy is to use the courseware designed for the previous version with the latest software release. At the end of class, students have the option of either keeping the course materials used in class or placing an order for the new course materials at no charge. In order to receive the new material at no charge, the course material used in class must be left with the instructor at the end of class and must be in like new condition without markings or dog-ears. The participant is responsible for sending a request to administration@ledet.com requesting the new material be sent when available. If the courseware is removed from class, returns are not acceptable and new courseware must be purchased once available, although, as a customer service, we will provide new courseware at our cost.

Our policy is to offer returning students unlimited retakes throughout the current release version of the application they were trained on. For example, a student attending a Photoshop CS 6 class was eligible to retake this same class, until the next major upgrade (Photoshop CC 2015, for example). There is a $100 registration and administrative fee associated with all retakes. This fee does not include new course materials or books, which can be purchased separately at your discretion. All retake seats are confirmed on a space available basis.

Our instructors are professional, patient and considerate. Generally, you won't feel out of place if you don't have much experience with a program when you attend our non-advanced classes. As all of our classes are filled with a lot of information, however, we do recommend some basic familiarity with the software before you come to class. The more you know about a program before you come, the more you can get out of the class.

It is vitally important, however, that you have basic familiarity with your computer and its operating system. You must be comfortable with using your mouse, opening and saving files, and general operations of your computer. If you do not have this basic level of familiarity with computers and come to class, you may not be able to keep up with the pace of the class. While we will make every effort to help you as much as possible, we cannot slow down the pace of the class unreasonably to make up for a student's unfamiliarity with computers. Students with insufficient mousing and general computer skills may be required to observe the class lessons or do their best to keep up without slowing down the rest of the class.

Most of our training classrooms hold a maximum of eight students with a few holding up to 12. The average class size hovers around 4. This lets us keep a close watch on each student to make sure they are learning everything they need to know.

For Ledet operated facilities in Atlanta, Chicago, San Diego, Denver, and Washington DC each seat is equipped a Windows based PC. In select locations we may have Macintosh platforms available. You may elect to bring your own Macintosh or Windows laptop with the most recent version of the software pre-installed.

We generally recommend registering as soon as you are certain you want to attend the class. Some classes fill up a couple of weeks in advance of the class, and some (such as Dan Margulis' Applied Color Theory) are filled months ahead.

Sterling Ledet & Associates, Inc. accepts company checks and all major credit cards. We can accept a purchase order to reserve a registration, but payment must be received at least one week before the class. In this case, a credit card must be given to guarantee payment. The card will not be charged unless the invoice is not paid by the end of the first day of class. The registration form must be marked HOLD ONLY next to the credit card number. Past due invoices incur a 2% finance charge per month ($25 minimum per statement cycle) which is strictly enforced.

Ledet Financial and Payment information

Ledet Training does not charge sales tax on its training services. This is true whether or not your organization is tax-exempt.

Because Ledet Training processes a number of large credit card transactions, we use a feature of the credit card processing network called Level 3 Interchange Plus data which maximizes the discount rate we receive on credit card transactions.

In order to qualify for the higher Level 2 and Level 3 interchange discount rates, Visa and Mastercard sales tax line item data can not be zero, even if no sales tax is charged on the transaction, so as a workaround the nominal amount you see listed as sales tax on the Level 3 credit card data you may be receiving is simply a data entry that only appears on that bank data. Your invoice or sales receipt properly reflects the correct amount of the invoice without the spurious sales tax data forced by the Mastercard/Visa Level 3 interchange plus processing system.

To take advantage of the significantly higher discount rate available through Interchange Plus pricing, our credit card processor automatically structures the data so a sales tax line item of .01% of the charge price is calculated for the credit card processing data provided to the credit card interchange network. This is not actually sales tax and any amount you see on your statement as sales tax can safely be ignored. The other line items on your statement are reduced by the amount listed for the line item specified sales tax on your credit card statement is so the total charge does properly match your invoice.

We are happy to invoice your firm for a class registration based on a purchase order. Payment of the invoice must be received at least one week before the class. In this case, a credit card must be given to guarantee payment. The card will not be charged unless the invoice is not paid by the end of the first day of class. The registration form must be marked HOLD ONLY next to the credit card number. Past due invoices incur a 2% finance charge per month ($25 minimum per statement cycle) which is strictly enforced. The purchase order should clearly indicate contact information for the person in the accounting department responsible for payment.

We partner with financing companies to provide several credit alternatives.

• Businesses can apply for an American Express credit line of up to $10,000
• Key Education Resources provides the Key CareerLoan for IT. This financing product provides low interest rates, with no application fee and no prepayment penalties. You can apply online at https://www.key.com/html/student-loan-options.html.

We sincerely value our client relationships and are forced to make some hard business decisions when it comes to cancellations. Unfortunately, our scheduling and instructor deployment decisions are made based on commitments we receive from our clients that they will be attending classes. Cancellations and rescheduling with short notice cost us significant resources, and we must pass these costs on to those who cancel.

All registrations are subject to a $100 nonrefundable registration fee. If we receive written notice (via email or fax) of a rescheduling or cancellation at least 2 weeks before the start of class, there is no additional charge for the change and a store credit will be issued for 100% of the fee paid minus the $100 registration fee. Substitutions of students can be made at any time before the class begins at no charge.

With less than 2 weeks notice but at least 1 week's notice, we will provide a store credit of 50% of the course registration fee toward another class. There are no refunds or credits for cancellations or rescheduling made without at least 1 weeks notice.

Please be aware that all communications regarding cancellations and rescheduling requests by students or their managers must be in writing as specified above. This means it must be sent via fax or email to administration@ledet.com. Verbal communications do not leave us a record and are sometimes subject to misunderstanding, and all employees at our company have been instructed to notify anyone attempting to cancel or reschedule on the phone to instead send an email to administration@ledet.com so a record of the event is available and communications are as clear as possible.

In addition, we are not able accept “contingent” registrations (i.e. I only want to register for X, if X can be guaranteed) and while we do try to accommodate special requests on occasions, such efforts are made on a “best efforts” basis and all risks associate with such attempts are the responsibility of the client.

We offer a number of multi-class packages such as our platinum bundle, and our individual software product "bootcamps" or "workshops", which are bundles of several classes that are also available individually. These bundles and workshops do provide a significant discount off of our regular pricing. Each class in a "bootcamp" or other bundle is treated as an individual class for scheduling and cancellation purposes. If only one class in a bundle makes, and we are unable to hold the entire class, clients can request a refund for the portion of the bootcamp that is not being held, but we must enforce standard cancellation policies for the portion of the boot camp that is being held. Our standard policy for bootcamps and bundles is that once one of the classes in the bundle, package or workshop is attended, no refunds are available for unused portions of the bundle if those classes are being held. Student rescheduling is available under our regular policies with each class in the bundle and bootcamp being treated individually. If exceptions to standard policy are made by your client care representative and a refund or store credit is issued for unused portions of a "bootcamp" or "workshop" bundle, discounts from the bundle will not apply. Charges for the attended classes in a bundle will be applied at the individual class rate.

We strive to do everything possible to ensure a successful, long-term relationship with our clients and we want you to not only enjoy your experience, but refer your friends and associates. Hands-on instructor-led training is an organized, effective way to learn software quickly in a structured environment. Much of our courseware is available publicly, however, and it is certainly possible for clients to self-study this material if they have the discipline, time and facility in which to do so. In the unlikely event we fail to meet your expectations, we will do our best to work with you to resolve customer service issues in a way that is fair for all parties involved.

We do not offer refunds for classes that have been attended. As it states on our marketing outlines, each class is unique, and we do not guarantee that all topics mentioned on our marketing outlines will be covered in every class. It's our philosophy that to a large degree, participants get maximum value from a class when they are well prepared for the experience. Participants are encouraged to communicate their primary objectives on our registration form and we will do our best to make sure we focus on achieving those objectives. We do not guarantee that all objectives on the registration form will be covered, and refunds are not available if a particular objective is not met.

Although refunds for classes that have been attended are not available, we do strive to be fair and reasonable in all of our business dealings. If you are unsatisfied with a training experience in one of our classes, you can request special consideration such as a free retake of a class with a different instructor, a training class voucher, a free technical support session or VILT (Virtual Instructor-Led Training) session to help cover areas of particular concern, or a discount on a customized on-site training session, for example. All reasonable requests will be considered, as we truly do desire every client to be a long-term relationship that refers others. All requests for customer service considerations must be in writing to administration@ledet.com and should briefly detail what is being requested and the desired end business result.

We do reserve the right to cancel or reschedule any class due to insufficient enrollment, scheduling conflicts or circumstances beyond our control.

If we must reschedule a class due to low-enrollment or other company related scheduling conflicts, we will work with you extensively to provide an alternate date that works for you. We strive to communicate regularly with our clients and encourage you to check the status of a class before making travel arrangements. We can not accept liability for travel arrangements or other expenses incurred by our clients.

We use a network of rental facilities for classes outside our company operated classrooms in Atlanta, Chicago, San Diego, Denver and DC. Occasionally, due to scheduling conflicts with third parties we need to move locations to another classroom in the same metro area. Refunds are not available if this is necessary.

Refunds are not available due to weather related cancellations.

When we don't have at least three students (Five in some locations) registered for a class, it occasionally becomes necessary for us to offer clients one of the following options:

1. When available, we offer our clients the option to elect to receive one day of one-on-one live instructor-led online instruction in lieu of their two day class. Our regular one-on-one consulting rates are approximately $1000 to $1500 per day depending on the product and instructor so most clients take advantage of this option. Students are still eligible to retake a two-day class for the $100 retake fee (as mentioned above) on a space available basis if they elect this option.
2. Clients may choose to reschedule their class to the next available scheduled class at no charge. Of course, the $100 administrative fee is waived in this instance.
3. Clients may elect to receive a voucher good for any class our company offers.
4. We often are able to offer training in on online, instructor-led format, if desired.

Ledet Training appreciates our government clients and as a customer service, follows the following policy in the event of government shutdowns.

We recognize that these situations are difficult for everyone involved and want to do what we can to help our clients deal with these challenges. As a customer service to our government clients affected by the shudown, Ledet Training does provide a free $0 seat in the next scheduled class that would otherwise be held, waiving any customary rescheduling and/or retake fees that might be otherwise due.

Of course, Ledet Training cannot be responsible for the costs and financial consequences incurred by government shutdowns and we must consider the repercussions to other clients who are planning to attend our scheduled and confirmed classes. Therefore, since our class scheduling decisions are made based on committed funds, it is necessary for us to apply the funds from registrations received by government clients effected by government shutdowns to the classes that are held.

1. No refunds are available in the event of non-attendance due to government shutdown.
2. All finances are applied to the original class as per our normal policies. Ledet Training considers these fees to be earned on the date of the class.
3. As a customer service, Ledet Training will provide a free seat in the next scheduled class that would otherwise be held, waiving any customary rescheduling and/or retake fees that might be otherwise due. However, this free seat does not have accounting funds attached and is considered a complimentary “free seat” enrollment. There must be enough new paying students in the class in order for the class to be held.