Please note that this policy does not apply to those third-party sites that you may visit by clicking a hypertext link on one of our pages. You will need to consult those web sites’ privacy policies in order to determine how your privacy is protected.
As an instructor-led training company focussed on business to business transactions within the USA, we do not intentionally or actively market to prospects outside of the USA. While our official position and understanding is that the EU General Data Protection Regulation (GDPR) does not therefore apply to our organization, we do make all reasonable efforts to comply with the GDPR’s requirements.
WHAT INFORMATION DO WE COLLECT?
Sterling Ledet & Associates, Inc. believes it is important for you to know what types of information we collect when you use our site or sign up for one of our related services.
We gather information about you when you visit our pages and when you register for any of our classes. We automatically record the name of the domain (for example,”abccompany.com” if you use a private Internet access account, or “yourschool.edu” if you are connecting from a university’s domain); the IP address (a number that is automatically assigned to your computer when you are using the Internet) from which you access our website; the type of browser and operating system used to access our site; the date and time you access our site; the Internet address of the website from which you linked directly to our site; and the pages you visit. Additionally, we collect information in the form of a cookie.
WHY DO WE COLLECT THIS INFORMATION?
We use this information in order to serve the needs of our customers. Most information related to your registration including class confirmations, receipts, and reminders is communicated via email so it is imperative that we have email addresses for current enrolments.
We may also use the information we collect to personalize the content you see on our pages or to personalize the marketing content we send you via email or deliver to you via advertising so that is most relevant to you. We also use your information to process your requests to improve our customer service, to contact you, to conduct internal investigations, and to supply anonymous statistics for internal and external clients.
HOW IS YOUR INFORMATION PROTECTED?
We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts.
WHO HAS ACCESS TO THIS INFORMATION?
We do not rent, sell, or share personal information about you with other people or nonaffiliated companies. We do not typically provide your contact information to others except under the following circumstances:
Employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. Customer service representatives may also have access to your information in order to better serve you. Some of our authorized software vendors such as Adobe, Autodesk, Unity, etc. have the right to audit attendance at certain Ledet Training classes for certification purposes.
Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity.
We may share the statistical information we gather from our web site visitors, such as how many unique IP addresses visit our site, with advertising partners or other third parties.
CAN I CORRECT OR REMOVE INFORMATION FROM YOUR SITE?
You always have the option to make sure the information we have collected from you is correct. You also have the option of removing any information from our database that you wish to keep private. However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service you have requested. We recommend, that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you. Our Phone number for this purpose is 770-414-5007 or you can email us at firstname.lastname@example.org.
CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED?
You have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you.
You can unsubscribe from our mailing list at the Unsubscribe from our newsletter page to cease receiving marketing related communications from us.